FAQs

What is your returns policy?

You have 30 days to return an item, however postage costs will not be refunded. 

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To return your item, please email where a team member will be able to assist. 

What about Christmas returns?

The returns policy for items bought as presents will be extended until 30 days after Christmas.

Can I return earrings?

Earring returns are only accepted if the item is unworn, unless the item is faulty, in which case please contact a member of the team to discuss a return.

Can I wear my Jessica Alice Jewellery in the shower?

If your item is from the Solid Gold range then it can be worn when showering/bathing. We recommend that any Gold plated or Sterling Silver jewellery is removed before showering/bathing to prevent the plating wearing or tarnishing.