What is your returns policy?
You have 30 days to return an item, however postage costs will not be refunded.
To return your item, please email firstname.lastname@example.org where a team member will be able to assist.
What about Christmas returns?
The returns policy for items bought as presents will be extended until 30 days after Christmas.
Can I return earrings?
Earring returns are only accepted if the item is unworn, unless the item is faulty, in which case please contact a member of the team to discuss a return.
Can I wear my Jessica Alice Jewellery in the shower?
If your item is from the Solid Gold range then it can be worn when showering/bathing. We recommend that any Gold plated or Sterling Silver jewellery is removed before showering/bathing to prevent the plating wearing or tarnishing.
Is there a question that you couldn’t find an answer to? Contact us via the chat icon or email us at email@example.com where a member of the team will be happy to assist you.